Customer Success: Engagement & Support Tools

Level up your customer success and customer service teams, build their confidence, and help them develop the skills to uncover hidden opportunities, drive conversions, grow revenue growth, and elevate client retention.
Develop Your Teams
68% of new revenue comes from existing accounts (Gainsight)
Communicating effectively with your top clients and prospects is crucial to the success of your business

Transform Your Customer Success and Service Teams

Does your team struggle with:

  • Conversing effectively with C-level execs to drive ROI and business outcomes. 
  • Upselling/cross-selling while providing free consulting to customers or prospects. 
  • Failing to ask the correct questions to unpick clients’ needs and find effective solutions.
  • Lacking the sales or communications skills to grow accounts or deal with tricky customer service work.
  • Inspiring renewals by overcoming price objections, handling pushback, and focusing on value over price.

Skills Development For Customer Success

Training programmes built for customer success professionals:

  • Learn the tactics and techniques to effectively navigate questions and overcome objections.
  • Create a mental framework for success. 
  • How to elevate Customer Success Managers to C-suite status. 
  • Discover the true meaning behind clients’ requests. 
  • Successfully manage relationships and communications.
  • Lead efficient and productive meetings and conversations.

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Customer Success Solutions for Customer Engagement and Support

Sandler UK helps salespeople and leaders elevate their selling power.


Customer Success Series

Learn how to develop an effective, logical retention, cross-selling, and up-selling plan that leverages your full set of skills, strategies, and mindsets.


Strategic Customer Care 

Develop closer customer relationships, identify upselling and cross-selling opportunities, learn how to handle difficult people, and establish client loyalty by delivering an outstanding client experience.


Dealing with Difficult People&Situations

Explore our proven techniques to prevent conflicts and solve problems that upset customers. This training focuses on the psychology of how people respond in hard situations and what you can do to manage them effectively.
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Support Positive Mindsets and Beliefs

Go Beyond Skills Training

Identify Negative Beliefs

Identify the beliefs that hold you and your team back by restricting self-confidence and positive mindsets.
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Unlock Yourself

Discover how to leverage your skills to provide the best possible service experience for your customers.
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Elevate Productivity

Take your subconscious beliefs and thought patterns and reframe them to become more positive and productive.
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Build Confidence

Instill healthy mindsets in employees across the business to help them become confident advisors and problem solvers that add value for customers.
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Elevate Customer Success

Join our training programmes to develop a positive mental framework to ensure success.

Connect With The Experts
Customer Success Insights
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